Help & FAQ’s

frequently asked questions

You can call us on 0800 999 3239 or email hello@bibeasybibs.com

We are happy to refund or exchange any product*† purchased in store or via www.bibeasybibs.com returned within 30 days of purchase (excluding delivery charges). Non-sale items purchased can be returned for a refund or exchange within 30 days of purchase and sale products can be returned for a refund or exchange within 14 days of purchase. In all cases a returned product must be its original state, unused and in original packaging. Proof of purchase is required (for online orders you can use your order acknowledgement email or dispatch email).

All returned goods must be accompanied by a note of your details and order number. 

Please email hello@bibeasybibs.com with the details and you will recieve an acknowledment within 24 hours.

BibEasy Bibs Ltd are happy to refund/exchange any unused merchandise returned within 30 days of purchase upon production of your proof of purchase (you can show your order confirmation or order dispatch email), as long as they are returned in an unused condition and in their original packaging. You can return items to any local store for a refund under our returns policy.

This does not affect your rights if the product is faulty or misdescribed.

If items are collected or posted back to us, we aim to give you a refund within 14 days from receipt of the returned goods.

Upon receipt of the returned item, we will check the damaged/defective item. If we are unable to find the damage/defect, we reserve the right to refund only the cost of the item minus the returned postage cost incurred by us from the refund amount

Items returned within the 30 days hassle-free policy

We will refund you the cost of the item only. We will not refund the delivery charge except in accordance to your legal rights.

Note: if after inspection, the returned item is not in a re-saleable condition, we reserve the right refuse to give you a refund or deduct up to 20% off the original price from the refund amount.

Yes – Many of our online products are available to be collected from our Head Office.

Simply choose the ‘Collect from Store’ option during the checkout process and select Unit 2, 11 Sacroft Street, SE11 5UG.

Please note: some larger items and products listed as website exclusive are not available for this service. Please check the individual product page for full delivery options.

Upon placing your order, please allow up to 3 business days for processing. Our fulfillment warehouse will pack and ship your item (s). Once your order (s) have been shipped, you will receive a tracking number. You may also visit the ‘Order status’ section on our website where you will find the real-time update of your shipment.If you do not receieve a tracking number or an update in the Order status section, please contact us after 3 business days, please contact us immediately and we will investigate.

Yes, we ship worldwide to ensure our products are available to every customer.

 

Below is a summary of delivery estimates for our international orders. You will be quoted a specific delivery estimate at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination Delivery Estimate

United Kingdom 3-5 business days
Europe 6-13 business days
Canada 5-20 business days
Central America & Caribbean 6-13 business days
South America 6-14 business days
Asia-Pacific Countries 6-14 business days
South Asia 7-14 business days
Africa and Middle East 6-13 business days

Please email sales@bibeasybibs.com quoting your order number or call us +44 (0) 800 999 3239, and we will initiate a search of your shipment with the courier or company. 

If you can’t see your question listed here, please call 0800 999 3239 or email us at hello@bibeasybibs.com

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